- verifiedNew virtual-agent software uses AI to help users
Until now, much of the iterative improvements that undertaking customers could hope for from VirtuOz's technology had to be manually applied. But with Swift Adapt, the company is aiming to give its clients tools that can essentially procession themselves based on interactions with customers over the phone.
As a end result, the company said Friday, it can now take by a hair's breadth hours to apply new scholarship instead of the weeks that were required in the one-time.
Rapid Adapt is based on a attribute called AutoLearn, VirtuOz said, which automatically analyzes conversations between customers on the phone and the virtual cause. The goal is to find those customers' dutiful intent, and then offer sensitive administrators one of a small number of choices for how to proceed, based on the phone chap's needs and requests.
As it goes through more and more interactions, VirtuOz said, a virtual power deployed with Rapid Qualify technology learns how it should reciprocate to an increasing number of user questions or requests, and it first-class-tunes its ability to explicate what those users want. As a follow-up, the company said, each continually a human customer interacts with one of the virtual agents, the digital system is making the familiarity better for the next person.
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